Domestic: If a domestic ABAY order is lost in transit we recommend reaching out to your local post office, if you are unable to reach a satisfactory solution to your concern please contact us.
International: If a International ABAY order is lost in transit we first recommend reaching out to your local post carrier and asking if they have any additional information on your package. Please keep in mind that all international orders are order at your own risk.
If Your local post office does not offer you a solution please reach out to the support team at hello@abay.com, call us at (415) 237-2229, or chat us on our website.